Cloud PBX
Replace on-prem hardware with a phone system that lives in the cloud. Unlimited extensions, call groups, IVR, voicemail-to-email, and softphone apps for desktop and mobile — provisioned in minutes and managed from one console.
A complete communications stack, module by module.
Start with one product or run the whole platform. Every Converse8ion service shares the same network, the same console, and the same billing — so nothing is bolted on after the fact.
SIP Trunking
Elastic, carrier-grade voice trunks that scale with demand. Bring your own numbers, encrypt every leg with TLS and SRTP, and stay online through automatic multi-carrier failover — typically at a fraction of legacy telco cost.
Contact Center
A full CCaaS suite: omnichannel queues, skills-based routing, live wallboards, whisper and barge, and post-call surveys. Agents work voice, chat and WhatsApp from a single screen — supervisors see it all in real time.
AI Call Analytics
Every conversation transcribed, summarized and scored automatically. Track sentiment, detect topics and compliance risks, and auto-generate QA scorecards so coaching is based on 100% of calls — not a random sample.
WhatsApp Business
An official Business API sender with verified identity, rich message templates and media. Run marketing, notifications and two-way support conversations — all routed into the same agent queues as your calls.
IVR & Voice Bots
Design self-service journeys in a visual editor. Natural-language voice bots handle balance checks, bookings and FAQs around the clock, then hand off to a live agent with full context when a human is needed.
Concurrent channelsElastic
EncryptionTLS + SRTP
FailoverMulti-carrier
Built to depend on
One network, engineered for uptime.
Voice is unforgiving — a dropped call is a lost customer. Converse8ion runs on redundant edge points of presence with automatic rerouting, so your lines stay open even when a carrier doesn't.
- 99.99% uptime SLA backed by geo-redundant infrastructure.
- Encrypted end to end — SOC 2 Type II and ISO 27001 certified.
- Open APIs & webhooks to plug into your CRM, helpdesk and data stack.
Not sure which modules you need?
Tell us how your team communicates today and we'll map the right mix — no pressure, no jargon.